Southern Tide Customer Service | FAQ

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Men's Women's Collegiate Trending Styles

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Your official destination for buying and selling reclaimed, coastal Southern Tide styles.

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Help Desk

[SHIPPING](/content/pages/faq#faq-section-shipping "SHIPPING"/index.html) [ORDERS](/content/pages/faq#faq-section-orders "ORDERS"/index.html) [RETURNS](/content/pages/faq#faq-section-returns-exchanges "RETURNS"/index.html) [EXCHANGES](/content/pages/faq#faq-section-returns-exchanges "EXCHANGES"/index.html) [CONTACT US](/content/pages/faq#faq-section-contact-us "CONTACT US"/index.html)

Shipping

How long will it take for my order to ship?

Orders typically ship within two business days of purchase.

How can I ensure my order arrives by December 24th?

To ensure delivery before December 24th, please place your order by the following dates:

Ground Economy: 12/14
Ground & Home: 12/16
Two Day: 12/21
Next Day: 12/22

Can I ship to multiple addresses in one order?

Each shipping address requires a separate order, so you’ll need to place an individual order for each destination. But don’t worry—it ensures everything gets to the right place!

Do you offer international shipping for holiday orders?

Currently, we only offer shipping within the United States. While we don't ship internationally just yet, we hope to offer more shipping options in the future!

Returns & Exchanges

General

Are returns free?

Yes! We offer complimentary returns and exchanges for eligible items, excluding those marked as “Final Sale.”

How long before I see my refund?

Refunds are processed within 5–7 business days once your return is received at our warehouse. You’ll receive a confirmation email as soon as your refund is on its way!

Can I send back items from different orders together?

Yes, you can combine multiple items in one return package!

For items from different orders, set up a return for each order through our online portal and include all extra labels inside the package. Just attach one label to the outside of the box, and you’re good to go.

Need guidance? Contact our [customer support](/content/pages/holiday-faq#shopify-section-template--14905308086369__banner_L4cewL "Southern Tide Customer Service."/index.html) for assistance!

Exclusions

The following items are not eligible for return or exchange: Final Sale merchandise, Fragrance products, Sail Shop items, and purchases from the Last Catch Sale and Sample Sale.

Holiday

Are there extended holiday returns?

Yes! Orders placed between October 15, 2026, and December 24, 2026, qualify for extended returns through January 31, 2026. You can start your return by visiting our returns portal and following the instructions provided.

If you’re placing an order as a gift, make sure to share the order number and email address with the recipient so they can easily exchange it or return it for in-store credit if needed.

*Final Sale items, Fragrances, Sail Shop products, and purchases from the Last Catch Sale are not eligible for returns or exchanges.

How do I return a holiday gift?

Received a gift that doesn't quite fit? No worries!

Visit our gift returns portal within 30 days of purchase, or for orders placed between Oct 15–Dec 24, returns are accepted through Jan 31, 2027. Simply enter the buyers email address and the original order number, and we'll send you an e-gift certificate to help you find something you'll love.

Don't have the order details? Our customer service team is here to help at (855) 890-8334.

How do I exchange a holiday gift?

Received a gift that doesn't quite fit? No worries!

Don't have the order details? Our customer service team is here to help at (855) 890-8334.

How long do I have to return holiday gifts?

Holiday gifts purchased between October 15, 2026, and December 24, 2026, are eligible for return until January 31, 2027.

Getting Started...

How do I return or exchange a product?

To start your return or exchange, grab your order number and the email address used for the purchase, then head to our online portal. We'll guide you through the process to return your product or find the perfect fit.

If you need assistance, our team is here to help Monday–Friday, 9 AM–2 PM EST. You can email us at theskipjack@southerntide.com or give us a call at (855) 890-8334—we’d love to assist you!

For more information on customer service hours, check out the [details below](/content/pages/holiday-faq#shopify-section-template--14905308086369__banner_L4cewL "Southern Tide Customer Service Holiday Hours"/index.html).

How do I return a gift?

Received a gift that doesn't quite fit? No worries!

Visit our gift returns portal within 30 days of purchase. Simply enter the buyers email address and the original order number, and we'll send you an e-gift certificate to help you find something you'll love.

Don't have the order details? Our customer service team is here to help at (855) 890-8334.

How do I exchange a gift?

Received a gift that doesn't quite fit? No worries!

Visit our gift returns portal within 30 days of purchase. Simply enter the buyers email address and the original order number, and and we'll be happy to help you exchange it for something new.

Don't have the order details? Our customer service team is here to help at (855) 890-8334.

Still have questions about returns and exchanges?

No problem! You can find all the details you need on our [Returns & Exchanges FAQ page](/content/pages/free-returns "Free Returns and Exchanges"/index.html).

Orders

Can I have my order gift wrapped?

We currently don’t offer gift wrapping services. However, you can purchase exclusive Southern Tide [gift boxes](/content/products/southern-tide-graphic-gift-boxes "Southern Tide Graphic Gift Boxes"/index.html) on our website to add a special touch to your gift!

Can I edit/cancel my order?

Orders cannot be edited once placed. To cancel, please contact [customer service](/content/pages/holiday-faq#shopify-section-template--14905308086369__banner_L4cewL "Southern Tide Holiday Customer Service"/index.html) within 12 hours of purchase. While we’ll do our best to accommodate your request, cancellations are not guaranteed. If we are unable to cancel your order, you can return or exchange the items once they arrive, provided they are not marked as final sale or fragrance items.

Can I use more than one discount code?

Our checkout system only allows one discount code per order. If you have multiple codes, simply place separate orders to use them all!

Are there any exclusions from discounts?

Yes, the following items are excluded from discounts:

[Yeti products](/content/collections/accessories-drinkware "Drinkware"/index.html)
[Recess Pickleball Paddles](/content/collections/southern-tide-x-recess-pickleball "Southern Tide x Recess Pickleball"/index.html)
[Gift Cards](/content/products/southern-tide-gift-card "Southern Tide E-Gift Card"/index.html)
[Fragrance](/content/collections/fragrance "Cologne & Fragrance"/index.html)

How do I use a promotional code?

Enter your promotional code into the "Discount Code" field at checkout to apply it to your order.

Do you offer gift cards?

Yes, we offer e-gift cards! For convenience, we recommend sending the e-gift card to your own email (or the buyer’s email) so you can forward it or print it to include in a card. You can purchase e-gift cards [here](/content/products/southern-tide-gift-card "Southern Tide E-Gift Card"/index.html).

For details, be sure to check out our gift card [terms and conditions](/content/products/southern-tide-gift-card#shopify-block-a8bc41f4-4253-4b5b-8d6c-5b3d4ec38ebe "Southern Tide Gift Cards: Terms & Conditions"/index.html).

How do I redeem a gift card?

To redeem a gift card, enter the code into the "Gift Card or Discount Code" field at checkout.

Gifting

Do you offer gift cards?

Can I have my order gift wrapped?

How can I track my gift order?

Once your gift order has been processed, you’ll receive a shipping confirmation email with a tracking link. You can check on the status of your delivery from that email.

What if I don’t know the recipient’s size?

Not sure about sizes? No problem! If the recipient needs a different size, they can exchange the item within our return policy. If you’re still unsure, [gift cards](/content/products/southern-tide-gift-card "Southern Tide E-Gift Card"/index.html) are always a great option for them to choose exactly what they want!

How do I return or exchange a gift?

Received a gift that doesn't quite fit? No worries!

Visit our gift returns portal within 30 days of purchase, or for orders placed between Oct 15–Dec 24, returns are accepted through Jan 31, 2026. Simply enter the buyer's email address and the original order number, and we'll send you an e-gift certificate to help you find something you'll love.

Don't have the order details? Our customer service team is here to help at (855) 890-8334.

Are there any restrictions on gift returns/exchanges?

Gifts purchased from our website are eligible for returns or exchanges as long as they are not marked as 'Final Sale', Fragrance products, Sail Shop items, and purchases from the Last Catch Sale and Sample Sale.

If you are giving a gift, be sure to share the order number and your email address with the recipient so they can easily exchange or return the item if needed.

Customer Service

CALL: (855) 890-8334 | EMAIL: theskipjack@southerntide.com

Support Hours

CHAT

Start a chat with our team

HOURS: MON - FRI: 9AM - 5PM EST

CALL

(855) 890-8334

HOURS: MON - FRI: 9AM - 2PM EST

EMAIL

theskipjack@southerntide.com

Note:Customer service hours may be adjusted in observance of holidays. If special holiday hours apply, they will be noted below.

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